ARAI Terms of Use (Public Offer)

CODEALIVE LTD (England and Wales, Company Number 16517721, registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, email: support@arai.build; hereinafter the “Provider”) provides the ARAI web service at arai.build (hereinafter the “Service”). The User must have the authority to enter into the relevant agreement, including authority to act on behalf of an organisation when purchasing access for it. On registration, the User confirms acceptance of these terms. A paid subscription is purchased separately after its price, period and renewal rules have been displayed; signing in or receiving free trial access does not in itself constitute consent to a charge.

The Service is provided by a company incorporated in England and Wales and is intended for users from different countries. The availability of a particular language does not mean that the Service covers that country's construction regulations; the applicable sources and their jurisdiction must be checked for each project.

Using artificial intelligence, the Service answers questions about Kazakhstan's construction regulatory documents with references to sources, performs calculations using regulatory formulas, and converts DWG drawings to PDF. Responses are generated automatically by an artificial intelligence system. They are for reference purposes, may contain errors and inaccuracies, and do not constitute an official interpretation of regulatory documents, an expert assessment or a design solution. The User must check the results against official regulatory texts and is responsible for the design decisions they make.

The Service also performs engineering tasks — work on drawings and project files at the User's request. A task is performed by the ARAI software agent in an isolated virtual machine; the agent uses models from a third-party AI provider. The Policy describes what data is transferred and where it is stored. If the agent needs an answer from the User, it asks a question; a task waiting a long time for an answer is paused and resumes after the answer is received. The agent's active work on a single task is limited to 10 hours; time in the queue and time spent paused do not count towards this limit. A task that reaches the limit stops without changing the original files; the request can be split into parts. The report and files created by the agent remain in the account so the task can be continued and revised.

The Service offers free access with limited functionality and paid monthly subscriptions. Without an active subscription or trial access, an account has a free allowance of engineering tasks; the access terms are displayed in the Service. Sign-in uses a mobile phone number with a country code and a one-time code delivered through Telegram. The User is responsible for maintaining secure access to their phone number.

Before purchase, the plan name, price and currency, monthly period, tax treatment, available Web Agent and standalone PDF publication features, and the relative allowance of engineering tasks are displayed. Plan names and features are displayed in the Service without absolute numbers of tasks, messages, PDF publications or concurrently running tasks. The remaining allowance is displayed as a percentage only when it is below 50%. An offer that includes tax displays a tax-inclusive price; for an offer excluding tax, the tax and total amount are displayed before payment. The final terms of a particular purchase must be checked in the checkout form. Offer availability depends on the verified payment country, rather than the interface language or the country of the engineering project.

An engineering task is a separate assignment to the agent. A clarification within the current task does not create a new task; a new revision to a completed result may create a new task. Tasks may wait in a queue for capacity to become available. An accepted task reserves one unit of the allowance, which is deducted only after successful completion. If the task fails, stops at the time limit without an accepted result or is cancelled by the User before completion, the unit is returned. Returning a unit of the allowance is not a monetary refund. The absence of a monthly limit on the number of messages or PDFs does not remove the file-size, security, concurrency and individual-operation technical budget limits displayed in the Service. A subscription provides access to automated software, rather than the work of a hired designer, human consultation or a guaranteed design result.

One account may activate full Pro trial access once for 168 hours, including engineering tasks, Web Agent and PDF. No bank card is required. Trial access is not extended by signing in again and does not automatically become a paid subscription. Purchasing a subscription during the trial starts a separate paid period and ends trial access; unused trial allowances are not added to paid allowances.

When payment is made through Stripe Managed Payments, the checkout form and receipt identify Link as the seller for the transaction (“Sold through Link”) and show the applicable payment terms. CODEALIVE LTD remains the provider of ARAI and provides product support. Link/Stripe processes payment, issues payment documents and provides transaction support. These roles apply only to a transaction actually completed through Managed Payments; a Stripe logo or a test checkout form does not in itself establish this. Sandbox test transactions are not real purchases.

Once successful payment is confirmed, the Service enables paid access and displays the period end date under “Plan and usage”. Returning to the browser from checkout does not in itself confirm payment. If you have been charged but access has not appeared, contact support with the transaction identifier, without sending your full card number, CVV or bank verification code. Delivery takes place electronically in the account; physical goods, postal delivery and parcel returns are not provided.

A paid subscription renews automatically for the next monthly period until cancelled. The date and amount of the next payment are displayed before purchase confirmation and in payment management. To turn off renewal, open “Plan and usage” → “Manage payments” and confirm cancellation in the billing portal. Once cancellation is confirmed, access continues until the end of the paid period; the cancelled renewal does not create further periods or charges. A payment already being processed should be checked separately in the billing portal and, if necessary, disputed through support. Deleting the application or signing out does not cancel the subscription.

Upgrading a plan requires a separate display and confirmation of the additional charge and new terms; additional allowances are granted after payment confirmation. A downgrade is scheduled for the next paid period and can be cancelled in the Service before that period begins. Unused period allowances are not a cash balance and do not automatically carry over to the next period. This does not restrict any mandatory right to a refund. Cancellation, refund and support procedures are published separately: /refunds?lang=en.

The User must not use the Service to violate applicable law; include personal data (their own or another person's) or restricted-access information in messages or uploaded files, since the Service is not intended to process such information; upload files without the necessary rights or files containing malicious code; circumvent limits or use automated access (bots or scraping); attempt to access other users' data or internal Service components; seek to obtain from the agent ARAI's internal materials — its instructions, skills, scripts, tool code and virtual machine files outside the User's project, in whole or in part; or resell Service results as services supplied by the Provider.

Before a task, clarification or answer to the agent is accepted, the request is automatically screened by an AI system. A request for ARAI's internal materials is rejected: no task is created and no allowance is consumed. Fragments of ARAI's internal materials are not provided in the agent's files or messages. The agent continues to explain the method, regulatory documents and tools used to complete the User's project task, and writes new scripts for the User's files. If a request is rejected in error, contact support (clause 8).

Rights to the Service, including the agent's instructions, skills, scripts and code, belong to the Provider. Rights to drawings uploaded by the User remain with the User; the Provider uses them only to fulfil the User's request. Results (responses, engineering task reports and files, PDFs) are supplied to the User for use at their own responsibility. Regulatory documents are quoted to the extent necessary to answer the question, with a reference to the official source; the Service does not reproduce the full texts of paid regulatory documents.

Personal data processing is governed by the Policy (arai.build/privacy?lang=en), which forms part of these terms. The information listed in the Policy is processed for accounts, payments, notifications and protection against abuse. The content of messages, files and engineering task materials is processed by third-party providers, including outside the User's country, so the User must not include personal data in it (clause 4).

Service results are for reference purposes (section 2); the User makes design decisions independently and must verify the results against applicable official sources. The Provider does not guarantee uninterrupted Service operation or that the corpus of regulatory documents is up to date on the date of a request. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. These terms do not restrict the User's rights under mandatory provisions of law, including applicable consumer rights.

Send complaints to support@arai.build. The Provider reviews complaints and provides a reasoned written response within ten calendar days of receipt, subject to any shorter period required by applicable law.

These terms and disputes arising from them are governed by the law of England and Wales. If the User is a consumer, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence. The courts of England and Wales have non-exclusive jurisdiction. Nothing in these terms restricts the User's right under mandatory provisions of law to bring a claim before another competent court or contact a competent consumer protection authority.

A new version is published with a date. Changes do not retrospectively alter a purchase already paid for and do not constitute consent to a new price or additional charge. Material changes to paid terms are communicated to the User before they apply; publishing a page does not replace legally required notices and confirmations. The User may turn off the next renewal if they disagree with future terms. Changes to data-processing consent are handled separately and do not substitute for consent to payment.

The Provider may suspend access if the User breaches clause 4 or during technical maintenance, while preserving the User's mandatory rights. Payments are not accepted where a purchase is prohibited by applicable law, sanctions restrictions or payment provider rules. The availability of a language, page or telephone country code does not mean that paid sales are permitted in the relevant country.