ARAI Payments, Cancellation and Refunds

An ARAI paid plan provides monthly access to an automated AI service with the allowances specified at purchase. It is not an order for human design or consulting services. Access is provided electronically in the account after successful payment is confirmed. There is no physical delivery or return of goods. Engineering tasks are performed by a software agent and may wait for capacity to become available; results require professional verification.

The plan, currency, amount, tax treatment, period and renewal terms are displayed before payment. The free 168-hour Pro trial is provided once, without a card or automatic charge; it does not become paid without a separate purchase. A Stripe Sandbox test transaction is not a real monetary payment.

Open “Plan and usage” → “Manage payments”, complete cancellation in the billing portal, and check the confirmation and end date of paid access. Keep the confirmation. Cancelling renewal preserves access until that date and does not automatically refund the period already paid for. Signing out, deleting the application or not using allowances does not cancel renewal.

If the portal is unavailable or you are unsure of the outcome, write to support@arai.build. Identify the account or receipt number and request that renewal be stopped. Do not send your full card number, CVV, password or bank code. If a charge has already started, its status and any possible refund are considered separately; a cancellation message does not mean that the payment provider has already confirmed that the transaction has been stopped.

Contact us for a review if you find an incorrect or duplicate charge, paid access was not provided, the service does not conform to the purchase terms, or you have a mandatory right to withdraw from the contract. Statutory remedies for inadequate provision of the service remain available. The ARAI terms do not impose an unconditional ban on refunds or remove applicable consumer rights.

If applicable law gives a consumer a 14-day period to withdraw from a distance contract, that right is preserved to the extent provided by that law. Merely using the website or clicking the purchase button is not treated as a waiver of this right. Immediate commencement of service provision, any proportionate payment for the part already provided, and loss of the right after full performance require the conditions and separate confirmations established by applicable law. If those confirmations have not been obtained, ARAI does not treat them as having been given. This does not mean that the same withdrawal period or rules apply to all countries and organisations.

In particular, where the UK rules on cancellation of distance contracts for services or digital content not supplied on a tangible medium apply, the cancellation period expires 14 days after the day on which the contract is concluded. To cancel within the deadline, it is sufficient to send an unequivocal notice before that period expires; any mandatory extension of the period due to failure to provide the required information also remains applicable. If reimbursement is due as a result of such cancellation, it is made without undue delay and no later than 14 days after the day on which the cancellation notice is received, using the same means of payment unless otherwise expressly agreed without additional costs to the consumer. Bank processing time does not extend the statutory deadline for the seller to fulfil its obligation. Any deduction of the proportionate cost of services already provided is permissible only where the statutory conditions are met, and is not made automatically merely because the consumer signed in to the account.

Not using a subscription, remaining allowances or cancelling a future renewal does not in itself promise a refund for a past period. A separate voluntary refund guarantee is provided only if expressly displayed in the offer. Mandatory rights and the terms of the seller for the particular transaction take precedence over a restriction that conflicts with applicable law.

ARAI provider contact: CODEALIVE LTD, Company Number 16517721, registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: support@arai.build.

Provide the purchase date and identifier, amount and currency, what happened and the action requested. You do not have to use a special form or legal wording. To withdraw, you may write: “I wish to withdraw from the ARAI contract for purchase [number, date] and request a refund review. Account/contact for a reply: […].” Reporting a problem does not require you to waive your right to contact the seller, payment provider or competent authority.

Model cancellation form (use of this form is optional):

• To: CODEALIVE LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom; support@arai.build. If Link is identified as the seller on the receipt, the notice may also be sent through its support channel listed below.
• I/We hereby give notice that I/We cancel my/our contract for the provision of the ARAI service.
• Ordered on: [date]. Purchase number: [if known].
• Name of consumer(s): […].
• Address of consumer(s): […].
• Signature of consumer(s): [only for a paper notice].
• Date: […].

The time at which your notice is received is taken into account when considering cancellation. A delay in the support response does not in itself remove mandatory rights or constitute consent to a new charge.

A reasoned response is provided within ten calendar days of receipt of the request or within a shorter mandatory period. This response period does not replace the statutory deadline for the refund itself. If a refund is approved, funds are returned through the payment provider to the original payment method; the actual time until funds are credited depends on the provider and bank and is communicated when the request is processed. You do not need to provide new card details or pay a “refund receipt fee”.

For Stripe Managed Payments transactions, the seller is identified as Link (“Sold through Link”) in the checkout form and receipt; the seller terms displayed there also apply. Link provides support for payments, receipts and refunds; purchase information and support requests are available through https://app.link.com and https://support.link.com/topics/sold-through-link. CODEALIVE LTD is responsible for operation of the ARAI product and accepts requests at the address above. Neither an ARAI account nor this page confirms that Managed Payments is enabled for a particular purchase: refer to its receipt.

This policy does not restrict statutory rights, ways to seek assistance or independent decisions by the seller for the transaction. Deleting an ARAI account and cancelling a subscription are separate actions; where there is payment history, data deletion requests must be sent to support. Mandatory financial-document retention periods do not authorise retention of unrelated conversations and drawings without the necessary basis.